Terms of service

Online Courses - Terms & Conditions

These Terms and Conditions together with the booking form comprise the agreement by which ExP Digital Ventures Limited - trading as The ExP Group (ExP) - provides online courses to you, the client. The term courses shall include courses, tests, study material and such items as included by ExP on the online course portal.

Please read these Terms and Conditions carefully before purchasing an online course and print off a copy for your records. By ordering a Course, you are confirming your agreement to be bound by these Terms and Conditions.

1 Payment terms

1.1 All booking forms must be accompanied by payment in full or the employer or sponsor’s authorisation to be invoiced directly.

1.2 Where the employer or sponsor has agreed to pay, full payment will be due in accordance with the terms agreed by the employer.

1.3 ExP reserves the right to cancel any online course if full payment is not received by the employer or sponsor by the agreed due date.

2 Booking and registration

2.1 It is the responsibility of the person making the booking to ensure that the selected courses are appropriate for their needs.

2.2 Any change in the client’s contact details must be notified to ExP in writing.

2.3 ExP does not accept responsibility for registering clients with professional bodies or entry for the relevant written exams. The client holds full responsibility with regard to any fees and deadlines associated with their professional exams. ExP is not responsible for making any registration to the professional bodies on behalf of the client, of making any payment to the professional bodies on behalf of the client or of informing the client on any deadlines or fees related to the professional bodies. All such activities are the sole responsibility of the client.

2.4 Courses and study materials are not transferrable between clients.

2.5 If an individual has registered on a course for a particular paper and has not accessed that course, they may switch their course to another paper with the same expiry date as their original course. If the course they are switching to has a higher fee than the original course the difference will be payable. A £50 administration fee per paper switched will be charged. Individuals wishing to change courses should email info@theexpgroup.com.

2.6 Any pricing, promotions or discount codes can be changed or withdrawn by ExP without notice.

3 Online courses and resources

3.1 Online resources and study support will be provided for the period shown on the booking form. Online access will not be extended unless the pass guarantee function outlines at section 4 is applicable.

3.2 Online study materials will be available after payment has been made by the client or in the case of employer funded courses after the courses have been approved by your employer.

3.3 If a client wishes to cancel an online course, the full fee will be refunded provided the online course has not been accessed by the client and the request for cancellation is made within 7 days of booking. No refunds will be made for any other reason.

3.4 ExP reserves the right to cancel, reschedule or change the online course without penalty if considered necessary. ExP undertakes to inform clients as soon as the change is made and clients may book an alternative course at no extra charge, or receive a full refund or credit against future courses.

3.5 Any demo course provided by ExP will be subject to withdrawal by ExP at any time at the absolute discretion of EXP.

3.6 ExP operates a fair usage video views policy. The maximum number of times an individual video can be viewed on a course is 10.

3.7 ExP operates a fair usage policy for asking questions to tutors. The maximum number of questions which can be asked to a tutor on a course is 10.

3.8 From time to time ExP may run promotions which may involve promotional pricing for products and/or territories. The content of these promotions are at the absolute discretion of ExP and may or may not include different components of the course as ExP sees fit. These promotions can be withdrawn at ExP’s discretion.

4 Pass Guarantee scheme

4.1 Clients who meet the following conditions and who fail their exam will be eligible for a free online course for the paper they failed provided the following conditions were present:

• The client completed all of their online course in advance of the real exam.
• The client achieved a mark of at least 30% in their course tests.
• The client did not attempt more than 3 exams in that particular exam sitting.

4.2 Any new or additional study materials will be charged at the published price.

4.3 Clients will be asked for proof of their exam results when making a claim.

4.4 The pass guarantee scheme is not transferable between clients.

4.5 The pass guarantee scheme is not transferable between subjects.

4.6 No cash alternative or refund will be given in the event that a client is unable to attend the free online course for any reason.

5 Intellectual property

5.1 The copyright in and all other intellectual property rights relating to the online course (information, software, training material content, data and documentation) provided to the student are owned exclusively by and hereby reserved to ExP and/or its party licensors. ExP hereby grants to the student a non-exclusive, non-transferable, non-sublicensable licence to use ExP’s products for personal study purposes only.

5.2 Under no circumstances may the whole or any part of the materials be produced or copied in any form or by any means or translated into another language by the Client without the prior written permission of ExP.

5.3 The client shall not delete, amend, alter or deface any confidentiality or proprietary notices on the Course Materials

5.4 The client agrees to fully indemnify ExP in respect of any infringement of intellectual property right as contained in section 5.

6 Liability

6.1 The liability of ExP for direct losses arising out of its negligence (other than in respect of liability for death or personal injury), breach of contract or any other cause of action arising out of or in connection with this agreement is limited to the value of monies received from the client (or their employer) for the course.

6.2 ExP shall not be liable for any consequential or indirect loss, howsoever arising.

6.3 The ExP online course is designed to provide support for students studying for identified professional qualifications. The information on the Course is provided without any warranty of any kind, either express or implied. Whilst best endeavours are undertaken to ensure that the content of the Course including but not limited to notes, technical articles, videos and blog entries are technically correct, there is no warranty in any respect to the accuracy or completeness of the content. All examples presented in the Course are for information and educational purposes only and should not be applied to a specific real life situation without prior advice. Given the nature of information presented in these materials, and given that legislation may change at any time, no liability will be present for any information presented in these materials as to its application to any specific cases.

7 Connecting to your online course

7.1 In order to connect to the ExP online courses, the client will need access to the internet with a suitable up-to-date internet browser.

7.2 Any internet usage fees are the responsibility of the client.

7.3 ExP specifically takes no responsibility for any slow internet or bandwidth issues that the client may face in using the online portal.

7.4 There is no guaranteed uptime on the online courses and ExP reserves the right for the online course to be unavailable due to maintenance or technical issues. Every effort will be made to ensure that such maintenance takes place at non-peak times although this cannot be guaranteed.

8 Data protection

8.1 The client agrees to allow ExP to retain information and use it to:
– communicate with the client to perform their obligations under this agreement;
– inform clients about their courses, products and services which may be of interest;
– provide feedback to clients on their progress and exam performance;
– communicate with the client’s employer or university/college regarding their progress, results and attendance where the employer or university/college funded the course;
– communicate details of the registration and exam results with the relevant professional body for the purpose of ExP obtaining or maintaining accreditation status with the professional body.

8.2 Clients have the right to receive details of personal information held about them based on a written request at info@theexpgroup.com.

8.3 If the client does not wish to receive correspondence from ExP a written request should be made to info@theexpgroup.com.

8.4 If the client wishes to restrict ExP processing their information they should make a written request to info@theexpgroup.com.

8.5 ExP is registered with the Information Commissioner’s Office in the UK in their Register of Data Controllers under registration reference ZA497707. More details about the Information Commissioner’s Office can be found at www.ico.org.uk.

9 Validity

9.1 If any provision of this agreement is held to be invalid or unenforceable the remaining provisions shall not be affected and shall be carried out as closely as possible according to the original intent.

10 Jurisdiction

10.1 This agreement shall be governed and construed in accordance with the laws of England and the parties submit to the exclusive jurisdiction of the English courts for the determination of disputes arising under this agreement.

11 Privacy

11.1 ExP believes that the responsible use of personal information collected on its Web sites is critical to its business objectives and reputation. As part of our commitment to privacy, we have adopted this Online Privacy Statement.

11.2 Some of our Web sites may invite you to register and provide information about yourself. We only use your personally identifiable information to respond to your requests and to personalize your online experience and to deliver the content most suited to your needs. You will be provided with an opportunity for you to delete your registration information should you no longer wish to receive information from us.

11.3 In addition, “cookies” (i.e. small text files placed on your computer when you first visit the site) are used on some of our Web sites. Most browsers now recognize when a cookie is offered and permit you to refuse or accept it. If you are not sure whether your browser has this capability, you should check with the software manufacturer, your company’s technology help desk or your Internet service provider. Cookies are primarily used to enhance your online experience. If you visit our sites to read and download information, such as timetables and articles, much of the information we may collect is statistical only (e.g., the domain from which you access the Internet, the date and time you access our site, the Internet address of the Web site from which you linked directly to our sites) and not personally identifiable. We use this information about the number of visitors and their use of the sites in aggregate form to make our sites more useful and attractive to you. The personal information you provide to us will be retained only for as long as necessary to fulfill the purposes for which the information was collected and as required by law. We do not share personal information with third parties except as necessary to carry out our business and as required by law or other legal processes.

11.4 Furthermore, personal data collected by ExP may be transferred to other ExP group businesses where it is necessary to meet the purpose for which you have submitted the information. By submitting data through ExP electronically, you are providing explicit consent to trans-border transmission of data collected via ExP’s Web sites.

11.5 In addition, ExP has technological and operational security policies and procedures in place to protect your personally identifiable information and loss, misuse, alteration or unintentional destruction. Our personnel who have access to the data have been trained to maintain the confidentiality of such information. ExP recognizes its responsibility for protecting the online privacy of your personal information. If you have questions or comments about our administration of your personal information, please contact us at info@theexpgroup.com. You may also use this address to communicate any concerns you may have regarding compliance with our Online Privacy Policy.

12 Legal disclaimer

12.1 The entire contents of the site are subject to copyright with all rights reserved. The use of information on the site is at the user’s own risk. You may download and print individual sections of the site for personal use and information only provided you retain all copyright and other proprietary notices. You may not reproduce (in whole or in part), transmit (by electronic means or otherwise), modify, link into or use for any public or commercial purpose the site without the prior written permission of ExP.

12.2 The information on the site is provided without any warranty of any kind, either express or implied. Whilst ExP will undertake its best endeavors to ensure that the content of the website including but not limited to notes, technical articles, videos and blog entries are technically correct, ExP does not warranty in any respect the accuracy and completeness of the content.

12.3 All examples presented in the course materials on the website are for information and educational purposes only and should not be applied to a specific real life situation without prior advice. Given the nature of information presented in these materials, and given that legislation may change at any time, The ExP Group will not be held liable for any information presented in these materials as to its application to any specific cases. The ExP Group does not warranty that the contents of this site are up to date.

12.4 In no event will ExP be liable for any loss or damage of any kind including, without limitation, any direct, special, indirect or consequential damages, even if expressly advised of the possibility of such damages, arising out of or in connection with the use of, performance of, your browsing in,your links to other sites, this site. Save that nothing shall exclude or limit ExP’s liability for fraud or for death or personal injury caused by its negligence or any other liability to the extent that the same may not be excluded or limited as a matter of law.

12.5 You must not transmit any virus, “worm”, “Trojan horse”, or other item of a destructive nature to this site and it is your responsibility to ensure that whatever you download for your use from the site is free from such items.

12.6 This site may offer links to other sites – they enable you to leave this site. The linked sites are not under the control of ExP and ExP accepts no responsibility or liability arising from access to any linked site. ExP is providing these links to you only as a convenience and the inclusion of any link does not imply endorsement by ExP of the site or the content of the site.

12.7 Information provided on the ExP website and portals may include details provided by professional bodies, clients and/or students. Any information from 3rd parties which is shown on the ExP website and / or portals is based on the information received from these 3rd parties. ExP has no control over and assumes no responsibility whatsoever with regard to the accuracy of any of this information.

12.8 This site shall be governed by, and your browsing and use of the site shall be deemed acceptance of the treatment under the jurisdiction of the laws of England and Wales. A condition of using the site, is that in the event of any dispute or proceeding you irrevocably submit to the exclusive jurisdiction of the English courts and waive any objection to proceedings in such courts on the grounds of venue and on the grounds that the proceedings have been brought in an inconvenient forum.

12.9 Each time you use the site, a condition of use is that you comply with these terms and access to this site is confirmation that you have understood and accepted these terms.

Website – Terms and Conditions

ExP believes that the responsible use of personal information collected on its Web sites is critical to its business objectives and reputation. As part of our commitment to privacy, we have adopted this Online Privacy Statement.

Some of our Web sites may invite you to register and provide information about yourself. We only use your personally identifiable information to respond to your requests and to personalize your online experience and to deliver the content most suited to your needs. You will be provided with an opportunity for you to delete your registration information should you no longer wish to receive information from us.

In addition, “cookies” (i.e. small text files placed on your computer when you first visit the site) are used on some of our Web sites. Most browsers now recognize when a cookie is offered and permit you to refuse or accept it. If you are not sure whether your browser has this capability, you should check with the software manufacturer, your company’s technology help desk or your Internet service provider.

Cookies are primarily used to enhance your online experience. If you visit our sites to read and download information, such as timetables and articles, much of the information we may collect is statistical only (e.g., the domain from which you access the Internet, the date and time you access our site, the Internet address of the Web site from which you linked directly to our sites) and not personally identifiable. We use this information about the number of visitors and their use of the sites in aggregate form to make our sites more useful and attractive to you. The personal information you provide to us will be retained only for as long as necessary to fulfill the purposes for which the information was collected and as required by law. We do not share personal information with third parties except as necessary to carry out our business and as required by law or other legal processes.

Furthermore, personal data collected by ExP may be transferred to other ExP group businesses where it is necessary to meet the purpose for which you have submitted the information. By submitting data through ExP electronically, you are providing explicit consent to trans-border transmission of data collected via ExP’s Web sites.

In addition, ExP has technological and operational security policies and procedures in place to protect your personally identifiable information and loss, misuse, alteration or unintentional destruction. Our personnel who have access to the data have been trained to maintain the confidentiality of such information.

ExP recognizes its responsibility for protecting the online privacy of your personal information. If you have questions or comments about our administration of your personal information, please contact us at info@theexpgroup.com. You may also use this address to communicate any concerns you may have regarding compliance with our Online Privacy Policy.

ExP is registered with the Information Commissioner’s Office in the UK in their Register of Data Controllers under registration reference ZA497707. More details about the Information Commissioner’s Office can be found at www.ico.org.uk

Any pricing, promotions or discount codes can be changed or withdrawn by ExP without notice.

Disclaimer

LEGAL DISCLAIMER

The entire contents of the site are subject to copyright with all rights reserved. The use of information on the site is at the user’s own risk. You may download and print individual sections of the site for personal use and information only provided you retain all copyright and other proprietary notices. You may not reproduce (in whole or in part), transmit (by electronic means or otherwise), modify, link into or use for any public or commercial purpose the site without the prior written permission of ExP.

The information on the site is provided without any warranty of any kind, either express or implied. Whilst ExP will undertake its best endeavors to ensure that the content of the website including but not limited to notes, technical articles, videos and blog entries are technically correct, ExP does not warranty in any respect the accuracy and completeness of the content.

All examples presented in the course materials on the website are for information and educational purposes only and should not be applied to a specific real life situation without prior advice. Given the nature of information presented in these materials, and given that legislation may change at any time, The ExP Group will not be held liable for any information presented in these materials as to its application to any specific cases. The ExP Group does not warranty that the contents of this site are up to date.

In no event will ExP be liable for any loss or damage of any kind including, without limitation, any direct, special, indirect or consequential damages, even if expressly advised of the possibility of such damages, arising out of or in connection with the use of, performance of, your browsing in, your links to other sites, this site. Save that nothing shall exclude or limit ExP’s liability for fraud or for death or personal injury caused by its negligence or any other liability to the extent that the same may not be excluded or limited as a matter of law.

You must not transmit any virus, “worm”, “Trojan horse”, or other item of a destructive nature to this site and it is your responsibility to ensure that whatever you download for your use from the site is free from such items.

This site may offer links to other sites – they enable you to leave this site. The linked sites are not under the control of ExP and ExP accepts no responsibility or liability arising from access to any linked site. ExP is providing these links to you only as a convenience and the inclusion of any link does not imply endorsement by ExP of the site or the content of the site.

Information provided on the ExP website and portals may include details provided by professional bodies, clients and/or students. Any information from 3rd parties which is shown on the ExP website and / or portals is based on the information received from these 3rd parties. ExP has no control over and assumes no responsibility whatsoever with regard to the accuracy of any of this information.

This site shall be governed by, and your browsing and use of the site shall be deemed acceptance of the treatment under the jurisdiction of the laws of England and Wales. A condition of using the site, is that in the event of any dispute or proceeding you irrevocably submit to the exclusive jurisdiction of the English courts and waive any objection to proceedings in such courts on the grounds of venue and on the grounds that the proceedings have been brought in an inconvenient forum.

Each time you use the site, a condition of use is that you comply with the above terms.

Access to this site is confirmation that you have understood and accepted these terms.

Privacy policy

1. Introduction

1.1 We are committed to safeguarding the privacy of our website visitors and service users.

1.2 This policy applies where we are acting as a data controller with respect to the personal data of our website visitors and service users; in other words, where we determine the purposes and means of the processing of that personal data.

1.3 We use cookies on our website. Insofar as those cookies are not strictly necessary for the provision of our website and services, we will ask you to consent to our use of cookies when you first visit our website.

1.4 Our website incorporates privacy controls which affect how we will process your personal data.

1.5 In this policy, “we”, “us” and “our” refer to ExP Digital Ventures Ltd whose details are provided at Section 12.

2. How we use your personal data

2.1 In this Section 2 we have set out:

(a) the general categories of personal data that we may process;

(b) the purposes for which we may process personal data; and

(d) the legal bases of the processing.

2.2 We may process data about your use of our website and services (“usage data“). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is our analytics tracking system. This usage data may be processed for the purposes of analysing the use of the website and services. The legal basis for this processing is our legitimate interests, namely monitoring and improving our website and services.

2.3 We may process your account data (“account data“). The account data may include your name and email address. The source of the account data is you or your employer. The account data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is consent or our legitimate interests, namely the proper administration of our website and business or the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

2.4 We may process your information included in your personal profile on our website (“profile data“). The profile data may include your name, address, telephone number, email address, profile pictures, gender, date of birth, relationship status, interests and hobbies, educational details and employment details. The profile data may be processed for the purposes of enabling and monitoring your use of our website and services. The legal basis for this processing is consent or our legitimate interests, namely the proper administration of our website and business or the performance of a contract between you and us and/or taking steps, at you request, to enter into such a contract.

2.5 We may process your personal data that are provided in the course of the use of our services (“service data“). The service data may include educational progression and performance through our eLearning portals. The source of the service data may be from you or your employer or an examination body for any professional qualifications you are sitting. The service data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is consent or our legitimate interests, namely the proper administration of our website and business or the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

2.6 We may process information that you post for publication on our website or through our services (“publication data“). The publication data may be processed for the purposes of enabling such publication and administering our website and services. The legal basis for this processing is consent or our legitimate interests, namely the proper administration of our website and business or the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

2.7 We may process information contained in any enquiry you submit to us regarding services (“enquiry data“). The enquiry data may be processed for the purposes of offering, marketing and selling relevant goods and/or services to you. The legal basis for this processing is consent or our legitimate interests, namely the proper administration of our website and business or the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

2.8 We may process information relating to our customer relationships, including customer contact information (“customer relationship data“). The customer relationship data may include your name, your employer, your job title or role, your contact details, and information contained in communications between us and you or your employer. The source of the customer relationship data is you or your employer. The customer relationship data may be processed for the purposes of managing our relationships with customers, communicating with customers, keeping records of those communications and promoting our products and services to customers. The legal basis for this processing is our legitimate interests, namely the proper management of our customer relationships or the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

2.9 We may process information relating to transactions, including purchases of goods and services, that you enter into with us and/or through our website (“transaction data“). The transaction data may include your contact details, and the transaction details. The transaction data may be processed for the purpose of supplying the purchased goods and services and keeping proper records of those transactions. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract and our legitimate interests, namely the proper administration of our website and business.

2.10 We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (“notification data“). The notification data may be processed for the purposes of sending you the relevant notifications and/or newsletters. The legal basis for this processing is consent or the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

2.11 We may process information contained in or relating to any communication that you send to us (“correspondence data“). The correspondence data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms. The correspondence data may be processed for the purposes of communicating with you and record-keeping. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and communications with users.

2.12 We may process any of your personal data identified in this policy where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.

2.13 We may process any of your personal data identified in this policy] where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.

2.14 In addition to the specific purposes for which we may process your personal data set out in this Section 2, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

2.15 Please do not supply any other person’s personal data to us, unless we prompt you to do so.

3. Providing your personal data to others

3.1 We may disclose your personal data to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes, and on the legal bases, set out in this policy.

3.2 We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

3.3 We may disclose service data to professional bodies such as the Association of Chartered Accountants (www.accaglobal.com) and the Chartered Institute of Management Accountants (www.cimaglobal.com) insofar as reasonably necessary for maintaining our registered status with these bodies as an approved supplier of training courses towards their qualifications.

3.4 Financial transactions relating to our website and services are handled by our payment services providers, Worldpay Group plc. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds. You can find information about the payment services providers’ privacy policies and practices at www.worldpay.com.

3.5 In addition to the specific disclosures of personal data set out in this Section 3, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

4. International transfers of your personal data

4.1 In this Section 4, we provide information about the circumstances in which your personal data may be transferred to countries outside the European Economic Area (EEA).

4.2 We and our other group companies have offices and facilities in the United Kingdom and Romania. Transfers to each of these countries will be protected by appropriate safeguards, namely the use of standard data protection clauses adopted or approved by the European Commission.

4.3 The hosting facilities for our website are situated in the United Kingdom and Romania. Transfers to will be protected by appropriate safeguards, namely the use of standard data protection clauses adopted or approved by the European Commission.

4.5 You acknowledge that personal data that you submit for publication through our website or services may be available, via the internet, around the world. We cannot prevent the use (or misuse) of such personal data by others.

5. Retaining and deleting personal data

5.1 This Section 5 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.

5.2 Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

5.3 Personal data outlined at section 2 will be retained for a maximum period of 15 years but will automatically deleted 5 years after the last contact with an individual by way of for example log in to our eLearning portals.

5.4 Notwithstanding the other provisions of this Section 5, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

6. Amendments

6.1 We may update this policy from time to time by publishing a new version on our website.

6.2 You should check this page occasionally to ensure you are happy with any changes to this policy.

6.3 We may notify you of significant changes to this policy by email or through the private messaging system on our website.

7. Your rights

7.1 In this Section 7, we have summarised the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.

7.2 Your principal rights under data protection law are:

(a) the right to access;

(b) the right to rectification;

(c) the right to erasure;

(d) the right to restrict processing;

(e) the right to object to processing;

(f) the right to data portability;

(g) the right to complain to a supervisory authority; and

(h) the right to withdraw consent.

7.3 You have the right to confirmation as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee.

7.4 You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.

7.5 In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include: the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw consent to consent-based processing; you object to the processing under certain rules of applicable data protection law; the processing is for direct marketing purposes; and the personal data have been unlawfully processed. However, there are exclusions of the right to erasure. The general exclusions include where processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise or defence of legal claims.

7.6 In some circumstances you have the right to restrict the processing of your personal data. Those circumstances are: you contest the accuracy of the personal data; processing is unlawful but you oppose erasure; we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defence of legal claims; and you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it: with your consent; for the establishment, exercise or defence of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.

7.7 You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.

7.8 You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal data for this purpose.

7.9 You have the right to object to our processing of your personal data for scientific or historical research purposes or statistical purposes on grounds relating to your particular situation, unless the processing is necessary for the performance of a task carried out for reasons of public interest.

7.10 To the extent that the legal basis for our processing of your personal data is:

(a) consent; or

(b) that the processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract,

and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.

7.11 If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.

7.12 To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.

7.13 You may exercise any of your rights in relation to your personal data by written notice to us.

8. About cookies

8.1 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

8.2 Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

8.3 Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

9. Cookies that we use

9.1 We use cookies for the following purposes:

(a) authentication – we use cookies to identify you when you visit our website and as you navigate our website

(b) status – we use cookies to help us to determine if you are logged into our website

(c) personalisation – we use cookies to store information about your preferences and to personalise the website for you

(d) security – we use cookies as an element of the security measures used to protect user accounts, including preventing fraudulent use of login credentials, and to protect our website and services generally

(e) analysis – we use cookies to help us to analyse the use and performance of our website and services and

(f) cookie consent – we use cookies to store your preferences in relation to the use of cookies more generally

10. Cookies used by our service providers

10.1 Our service providers use cookies and those cookies may be stored on your computer when you visit our website.

10.2 We use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google’s privacy policy is available at: https://www.google.com/policies/privacy/.

11. Managing cookies

11.1 Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:

(a) https://support.google.com/chrome/answer/95647?hl=en (Chrome);

(b) https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);

(c) http://www.opera.com/help/tutorials/security/cookies/ (Opera);

(d) https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);

(e) https://support.apple.com/guide/safari/manage-cookies-sfri11471/mac (Safari); and

(f) https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).

11.2 Blocking all cookies will have a negative impact upon the usability of many websites.

11.3 If you block cookies, you will not be able to use all the features on our website.

12. Our details

12.1 This website is owned and operated by ExP Digital Ventures Ltd,

12.2 We are registered in England and Wales under registration number 06850278 and our registered office is at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.

12.3 Our principal place of business is at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.

12.4 You can contact us:

(a) by post, to the postal address given above;

(b) using our website contact form;

(c) by telephone, on the contact number published on our website; or

(d) by email, using the email address published on our website.

13. Data protection officer

13.1 We have appointed a Privacy Officer to oversee compliance with this Privacy Policy. The contact information for our Privacy Officer is as follows: info@theexpgroup.com FAO Privacy Officer.