Do new challenges inspire you?

If they do, we’d love to hear from you.

The success of ExP is a result of our fantastic dedicated team. They make all the difference. They are our beating heart. We reward our fantastic team with as much as we can afford, rather than as little as we can get away with. We invest in and develop our people.

The reason ExP are market leaders is that we work with the best people out there.

Details of our current vacancies are shown below.

Current vacancies

Client Relationship Manager – Education Technology

Location: Various (Working from Home)

Full-Time (Flexible hours considered)

The EXP Group are a dynamic technology business that operate in the adult education sector, with leading clients based both in the UK and overseas. The business has been established for over 11 years and has enjoyed consistent growth by offering customer based solutions based on a technology platform that is without peer.

As part of their ambitious growth plans, they are now looking to recruit an exceptional Client Relationship Manager, somebody who embodies the ethics of exceptional customer service and client care. With customers based in the Far East, Southern Africa, Europe, and The Americas this is a role where no two days are ever the same!

Key Responsibilities:

  • Establishing and maintaining strong client relationships with individual adult students and corporate partners
  • Acting as the key point of contact for client training teams and senior stakeholders
  • Providing clear communications to course students and clients
  • Answering initial enquiries from potential clients
  • Preparing proposals in conjunction with senior executives
  • Researching potential clients
  • Working with the design team on client communications
  • Providing regular support to colleagues as needed

The Person:

  • Excellent communication skills – both verbal and written – with a positive telephone / zoom manner
  • Passionate about excellent client service with a proactive, customer-centric attitude
  • Effective client relationship skills and experience of understanding clients’ needs
  • Strong organisational and time-management skills
  • A problem solver who can come up with solutions
  • Ability to work remotely without supervision
  • Can produce and maintain accurate, organised documentation and regular reports
  • Excellent personal organisation and attention to detail
  • A positive can-do attitude and someone who is motivated by the success of the team rather than the individual
  • Help desk experience is a plus but is not essential
  • Strong IT skills (Microsoft Office)

If you want to join a dynamic and successful EdTech company to inspire and motivate both colleagues and clients then please email your CV and covering letter to info@theexpgroup.com.

The ExP Group
71-75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom

info@theexpgroup.com

Tel: +44 (0) 203 911 5533

Whatsapp: +44 7485 460 030

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